This Privacy Policy explains how rq789 collects, uses, stores, and protects the personal data of players who register and use the rq789 platform. We are committed to handling your information responsibly and transparently.
Last Updated: June 2026 | Version 2.4
Your Privacy Matters. rq789 is committed to protecting the personal data of all users, including Pakistani players. This policy describes exactly what data we collect, why we collect it, and what rights you have over it. If you have questions, contact rq789 support at [email protected].
1.1 For the purposes of this Privacy Policy, "rq789", "we", "us", and "our" refer to the operator of the rq789 platform accessible at rq789.net ("the Platform"). rq789 acts as the data controller in respect of personal data collected through the Platform.
1.2 rq789 operates as an international online gaming platform. The Platform is made available to eligible users, including players in Pakistan and other jurisdictions where online gaming is accessible. Use of the rq789 Platform is subject to our Terms and Conditions and this Privacy Policy.
1.3 If you have any questions about how rq789 handles your personal data, or wish to exercise any of the rights described in this Policy, please contact us at the details provided in Section 13.
2.1 rq789 collects personal data in several ways: directly from you when you register an account or interact with the Platform; automatically when you use the Platform; and from third parties such as payment processors and identity verification providers.
2.2 The categories of personal data rq789 may collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, photograph | Registration form; KYC verification |
| Contact Data | Mobile number, email address, city/province (e.g. Karachi, Lahore) | Registration form; account updates |
| Financial Data | PKR transaction history, payment method details (JazzCash, Easypaisa, HBL, UBL account references), deposit and withdrawal records | Cashier; payment processors |
| Gaming Activity Data | Bets placed, games played, session duration, win/loss records, bonus usage | Platform activity logs |
| Technical Data | IP address, device type, browser, operating system, session identifiers | Automatic collection |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, cooling-off periods | Account Settings; support requests |
2.3 rq789 does not collect payment card details (CVV, full card numbers) directly. Card-based transactions, where available, are processed by PCI-DSS compliant third-party payment processors who handle card data under their own security standards.
3.1 rq789 uses your personal data for the following purposes:
3.2 rq789 will not use your personal data for any purpose incompatible with those described in this section without notifying you and, where required by applicable law, obtaining your consent.
4.1 rq789 processes personal data on the following legal bases:
5.1 rq789 does not sell your personal data to third parties. rq789 may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in Section 3:
5.2 Where rq789 shares data with third-party processors, rq789 requires those processors to implement appropriate technical and organisational security measures and to process data only on rq789's documented instructions.
6.1 rq789 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help rq789 remember your session, preferences, and usage patterns.
6.2 rq789 uses the following types of cookies:
6.3 You can manage browser-level cookie settings through your device's browser settings. Disabling strictly necessary cookies will impair your ability to use rq789.
7.1 rq789 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and contractual obligations.
7.2 Account and transaction records are typically retained for a minimum of five (5) years following account closure to satisfy anti-money laundering, audit, and regulatory obligations. In certain circumstances, data may be retained for longer periods where required by law or where legitimate interests exist (e.g. ongoing legal proceedings).
7.3 Marketing preference data is retained until you withdraw consent. Upon withdrawal of consent, you will be removed from marketing lists within a reasonable period, subject to necessary processing time.
7.4 Self-exclusion records are retained for the duration required to enforce the exclusion and for a period thereafter to comply with responsible gaming obligations, even if you subsequently request account deletion.
8.1 Subject to applicable law, you have the following rights in relation to your personal data held by rq789:
8.2 To exercise any of these rights, contact rq789 support via live chat in your account dashboard or via Account Settings → Help Center. rq789 will respond to verifiable requests within 30 days, subject to identity verification requirements.
9.1 rq789 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include SSL encryption on all Platform connections, access controls on systems holding personal data, two-factor authentication options for user accounts, and regular security assessments.
9.2 While rq789 takes data security seriously, no internet-based system can guarantee absolute security. You are responsible for keeping your rq789 account credentials confidential and for using a secure and up-to-date device when accessing the Platform.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rq789 will notify affected users and relevant regulatory authorities in accordance with applicable legal obligations.
10.1 rq789 is strictly an 18+ platform. rq789 does not knowingly collect personal data from individuals under the age of 18. If rq789 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended and the data will be deleted, subject to any legal obligations to retain evidence of underage access.
10.2 If you believe a person under 18 has registered an rq789 account, please contact rq789 support immediately so that appropriate action can be taken without delay.
11.1 rq789 operates as an international platform. Your personal data may be processed in countries outside of Pakistan, including countries where data protection laws may differ from those in Pakistan. Where personal data is transferred internationally, rq789 applies appropriate safeguards in accordance with applicable data protection requirements.
11.2 Transfers to third-party processors outside Pakistan are made subject to data processing agreements that impose data protection obligations consistent with this Policy.
12.1 rq789 reserves the right to update this Privacy Policy at any time. Where changes are material, rq789 will notify registered users by email to their registered address or via a prominent notice on the Platform, with reasonable advance notice where practicable.
12.2 The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the rq789 Platform following notification of changes constitutes your acceptance of the revised Policy.
13.1 For any privacy-related enquiries, data subject rights requests, or to raise a concern about rq789's handling of your personal data, please contact us via the following channels:
13.2 rq789 will acknowledge privacy requests within 5 business days and aim to resolve them within 30 days of receipt. Complex requests may take longer, in which case rq789 will provide an update within the initial 30-day period.
Every connection to rq789 is encrypted with SSL. Your personal data, PKR transactions, and login credentials travel over secure, encrypted channels that cannot be intercepted in transit.
rq789 offers two-factor authentication via SMS or authenticator app to protect your account from unauthorised access, even if your password is compromised.
rq789 does not sell personal data to third parties. Your information is used only for the purposes described in this Privacy Policy and shared only with necessary service providers.
Access, correct, or request deletion of your data at any time. Manage marketing preferences and consent settings directly from your rq789 account via Account Settings → Preferences.
JazzCash, Easypaisa, HBL, and UBL payment processing is handled by compliant third-party processors. rq789 never stores full card numbers or mobile wallet PINs on its own servers.
Have a question about how rq789 uses your data? Support is available around the clock via live chat and support tickets. Urdu-friendly assistance is available alongside English support.
Your data is handled with care and your account is protected with industry-standard security. Join rq789 and enjoy cricket betting, live casino, and slots in PKR – with privacy built in from the start.
Create Your rq789 Account18+ only. Please play responsibly and comply with applicable local laws.